Software components - Killer Networking Sotware, Realtek Audio Effects Component, Realtek Audio Universal Service and Realtek Hardware Support Application Mice and other pointing devices - Synaptics SMBus Touchpad Display Adapters - Intel ® UHD Graphics 630 I went to Device Manager and went through each item to update the drivers. I updated the BIOS using the MSI website. I opened "Verifier" as an admin and selected "delete existing settings" which said "no changes have been made." I put the laptop to sleep and still had the BSOD upon starting.Ģ. Will report outcome.Thank you all for the suggestions. Installing Windows 10 update as other is 5 updates behind as indicated by Windows update program. Scanned any HDSD and Micro SD cards that have been used recently.ġ3. Uninstall all non-essential programs or software that has not been used recently, particularly games software install by my son. Used Trend Micro (paid for) Anti Virus software to scan all drives. Did a Windows memory scan (does it twice).ĩ. Updated the touchpad & mouse/usb drivers.Ĩ. Turned off all power saving settings such as monitor and CPU idle states.ħ. Turned the modem/router off to isolate possible external evil doings.ĥ. Looked at Windows log that suggested something or someone was trying to access the laptop but it's so complex that I need hours and hours to decipher messages by consulting the Microsoft site.Ĥ. Yes it did and did again and again after all of the following steps, requiring forced shut down and reboot.ģ. Rebooted to determine if it freezes again. Forced shutdown by holding down the power button.Ģ. The computer locks after laying idle for about 15 minutes. My Acer is about 4 years old and up to a few days ago was performing well with only a few minor gliches.
All devices plugged in to this hub (4) work fine. I am running a bigger monitor with laptop screen off.
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